Will AI Customer Service Radically Transform Your Customer Service?īusinesses considering customer service AI software commonly inquire about its capacity for transformation. The reliance on AI can expose customer data, which attracts government attention due to potential security and privacy concerns.Complex customer requests with nuanced language or context can challenge AI.Don’t worry too much about the cons, however, as we’ll explore ways to navigate and mitigate potential challenges later on. Pros and Cons of Using AI for Customer SupportĪs we delve into the world of AI for customer service, it’s crucial to acknowledge that these tools carry both advantages and disadvantages. Its Ecuador branch used AI analysis of SMS messaging engagement to drive revenue up by 15%.
KFC China, for instance, uses facial recognition to suggest items based on a patron’s estimated age and mood. Meanwhile, international KFC outlets are harnessing AI for customer service and engagement, yielding substantial results. For instance, multinational bank ING uses Lionel, a customer service chatbot that relies on natural language processing – with ease of access for customers via Facebook Messenger. Real-world examples prove success in the use of AI, too.
